Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam

Abstract

The purpose of this paper is to study some key factors regarding the quality of civil judgment enforcement service in the case of Tien Giang province, Vietnam by structural equation modeling using partial least squares (PLS-SEM). This study has involved qualitative and quantitative research. Qualitative research was carried out focusing group discussions with at least 10 leaders in the judicial field, and quantitative research was conducted through direct interviews with 400 respondents including survey civil judgment enforcement officials, judgment execution prosecutors, lawyers, representatives of organizations and civil judgment enforced people in Tien Giang province, Vietnam. The results show that the socioeconomic conditions, legal system, quality of applied decision, human factors, educational level and awareness of law compliance affect the quality of civil judgment enforcement service. However, this study has certain limitations: (i) due to limited resources in conducting research, the sample size consisted of 400 respondents, (ii) the sampling technique included direct interview methods from respondents.